Freshers :: FIS Hiring For Associate Engineer in Pune
Company Name: FIS
Website: www.fis.com
Education: B.E/B.Tech
Experience: Freshers
Job Location: Pune
Website: www.fis.com
Education: B.E/B.Tech
Experience: Freshers
Job Location: Pune
Job Description:
- Associate Engineer
- Monitor Service Desk tickets.
- Access Management for Service Desk,
- Manage customer communications and set appropriate expectations (i.e. Delivery date).
- Provide regular feedback to the customer on outstanding requests,
- Notify customers of alerts and outages,
- Open appropriate ticket (if required) (Incident/Service request):
- Assign Service Requests to appropriate area,
- Manage Incidents following Critical Problem Checklist for Critical 1 events,
- Provide First Call Resolution for password resets and account unlocks,
- Review and follow-up on outstanding requests