Freshers :: FIS Hiring For Associate Engineer in Pune

Company Name: FIS
Education: B.E/B.Tech
Experience: Freshers
Job Location: Pune

Job Description:

  • Associate Engineer
  • Monitor Service Desk tickets.
  • Access Management for Service Desk,
  • Manage customer communications and set appropriate expectations (i.e. Delivery date).
  • Provide regular feedback to the customer on outstanding requests,
  • Notify customers of alerts and outages,
  • Open appropriate ticket (if required) (Incident/Service request):
  • Assign Service Requests to appropriate area,
  • Manage Incidents following Critical Problem Checklist for Critical 1 events,
  • Provide First Call Resolution for password resets and account unlocks,
  • Review and follow-up on outstanding requests

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