Freshers :: FIS Hiring For Associate Engineer in Pune

• Associate Engineer
• Monitor Service Desk tickets.
• Access Management for Service Desk,
• Manage customer communications and set appropriate expectations (i.e. Delivery date).
• Provide regular feedback to the customer on outstanding requests,
• Notify customers of alerts and outages,
• Open appropriate ticket (if required) (Incident/Service request):
• Assign Service Requests to appropriate area,
• Manage Incidents following Critical Problem Checklist for Critical 1 events,
• Provide First Call Resolution for password resets and account unlocks,
• Review and follow-up on outstanding requests

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