Freshers Jobs :: IBM Hiring S/W Developers and Tech Support

Freshers Jobs :: IBM Hiring Software Developers and Technical Support

Company Name:  IBM

Experience:  0-6 Years

Educational Qualification:  Bachelors Degree

Skills Required:  Good Knowledge/Hands on on Linux OS

Job Location:  PUNE

Job Description

Your Role and Responsibilities

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
  • Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
  • Create and implement new processes to improve efficiency and customer satisfaction.
  • Help team members in the capacity of a senior engineer in problem solving and guidance as required.

Required Technical and Professional Expertise

  • 0-6 years of progressive IT experience and customer service.
  • Good hands-on experience with Linux operating systems (Red Hat Preferred)
  • Ability to diagnose and troubleshoot complex technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Windows Admin

Preferred Technical and Professional Expertise

  • Certification in Red Hat OS is preferred

Click Here To Apply

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