Freshers :: Konecranes Hiring For Trainee/Jr Executive in Pune
Company Name: Konecranes
Website: www.konecranes.com
Education: B.E/B.Tech
Experience: 0-1 Years
Job Location: Pune
Website: www.konecranes.com
Education: B.E/B.Tech
Experience: 0-1 Years
Job Location: Pune
Job Description:
- Trainee/Jr Executive – Global IT Support
- Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
- Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
- Adopt IT processes and policies during day to day support.
- Handling IT project activities assigned to you.
- Identify and communicate the problem areas based on the incoming incidents.
- Assistance during User Acceptance Test
Candidate Profile
- Bachelor’s Degree in computer/IT field
- 0-1 years of experience in Windows environment.
- Good knowledge of OS, Network and Applications.
- Familiarity with iOS, Android, Windows and other mobile operating systems
- Knowledge on SCCM is preferred.